Community Worker Training

Damned if you do, damned if you don’t!

Bringing the concept of restorative practice to Tasmanian Community and Health Workers, including any professional or volunteer engaging in delivering welfare and health services to the community.

Community and Health Workers are faced daily with issues that impact on their ability to engage effectively with their clients and patients.

These Problems include:

With the Client/Patient Group

  • Abusive and violent clients/patients
  • Threats of personal harm
  • Bullying and harassment
  • Rudeness and inappropriate language
  • Mental health and disability
  • Alcohol and drug abuse
  • Generational criminality
  • Social and cultural discrimination
  • Family disintegration
  • Socio economic disadvantage
  • Disempowerment

In the Work Place

  • Lack of resources
  • Unrealistic expectations of management
  • Unrealistic expectations of clients/patients
  • Unrealistic expectations of the public
  • High level of decision making responsibility
  • Gatekeeping by support agencies
  • Disempowerment

Community and health workers normally will have their own way of dealing with these problems but if these are not successful,burnout and system disintegration quickly set in, resulting in exacerbation of social problems, for example the inability to effectively manage the major social problem of child abuse.

If a community or health agency adopts restorative practices and these are practised consistently by staff, management and incorporated into system delivery processes then the client/patient and worker will be empowered leading to a reduction in dysfunctional interactions ultimately producing a sense of greater community well-being.

JLD Restorative Practices offers workers the opportunity to explore the concept of restorative practice and to translate the philosophy into practice through Professional Development sessions tailored to suit the requirements of the workers and the organisation.

This approach,

  • Is non adversarial
  • Non blaming and non judgemental
  • Has the problem as the focus
  • Engenders empowerment
  • Is seen as ‘fair process’
  • Builds relationships
  • Is Family and Community Focused

JLD Restorative Practices also offers intensive training that enables staff and management to build on the introductory sessions and to confidently be able to utilise restorative practices in a holistic manner including the facilitation of impromptu and more formal restorative meetings.

JLD Restorative Practices offers facilitation services for resolution of complex conflict situations which are beyond the resources of an agency to manage in a restorative manner.