Businesses today in a complex world of global markets, internet sales, work place agreements, work place issues that involve union and government oversight, occupational health and safety all while trying to meet client needs within a tight budget. Managers and supervisors do not need the distraction of complaints, grievances or litigation arising from what usually start as relationship problem.
Bringing the concept of restorative practice to Tasmanian business
The involvement of management and staff in restorative practice helps to develop strong and active businesses leading to increased productivity and profitability.
Managers and staff are faced daily with problems that distract them from their primary focus of delivering a product to the community and achieving a good level of profitability.
Those problems include,
- Failure to complete tasks
- Staff – Management conflict
- Drug and alcohol
- Bullying and harassment
- Malicious gossip
- Abusive and violent customers
JLD Restorative Practices offers managers and staff the opportunity, through information sessions of 2 hours duration, to explore the concept of restorative practice in detail and to translate the philosophy into practice.
If a business adopts restorative practices and these are practiced consistently by management, staff and with customers, it will result in a reduction in workplace conflict and a significant improvement in customer relations.
In the training sessions various types of restorative processes are explained that give staff a range of options to choose from.
Key Restorative dialogue is discussed
- What happened?
- What were you thinking at the time?
- What have you thought about since?
- Who has been affected by what you did?
- In what way?
- What do you think you need to do to make things right?
- Is non adversarial
- Non blaming
- Has the problem as the focus
- Develops willing compliance with the business norms
- Allows for consequences if appropriate
- Is seen as “ fair process” if the consequence is discussed with the staff member
- Builds relationships
- Teaches thoughtfulness and empathy
Fair Process has been used.
The principles of fair process as described in the Harvard Business Review are;
ENGAGEMENT – involving individuals in decisions that affect them by asking for their input and allowing them to refute the merit of one another’s ideas and assumptions.
EXPLANATION – Everyone involved and affected should understand why final decisions are made as they are. Creates a powerful feedback loop that enhances learning.
EXPECTATION CLARITY – Once decisions are made, new rules are clearly stated, so that employees understand new standards and penalties for failure.
JLD Restorative Practices offers a range of training options which allow a business to introduce restorative practices at a number of levels, depending on the individual needs of the organisation.
JLD Restorative as offers facilitation services for resolution of complex conflict or problem situations which are beyond the resources of a business to manage in a restorative manner.